No More Spam Calls for Loans & Credit Cards: RBI and TRAI’s Big Step

No More Spam Calls for Loans & Credit Cards: RBI and TRAI’s Big Step

Good news for Indian consumers! Now, you no longer have to worry about spam calls and messages from banks, NBFCs, or credit card companies.

The Telecom Regulatory Authority of India (TRAI) and the Reserve Bank of India (RBI) have joined hands to provide strong protection to customers.

📌 RBI’s Helpline & Complaint Portal

If you are being harassed by any bank, NBFC, financer, or credit card company, here’s how you can complain:

1. File Complaint Online First:
   👉 Visit www.cms.rbi.org.in and submit your complaint anytime, 24/7.
   👉 For example: “I took a loan from this company and they are harassing me or misbehaving.”

2. Resolution Time:

   • RBI mandates that your complaint must be resolved within 30 days.

   • Either your issue will be fixed or closed with a proper response.

3. Helpline Number – 14448:
   If you are not satisfied within 30 days, call 14448.

   • The number works on IVR system and is available anytime.

✅ Rights of Consumers

• No financer, bank, or NBFC can threaten you or use abusive language.

• No illegal pressure for loan recovery is allowed.

• Whether you have a Kisan Credit Card, Personal Loan, Home Loan, Education Loan, Car/Tractor Loan, Property Loan, or any type of credit card debt — lenders cannot mistreat you even if you fail to pay.

📌 Conclusion

👉 Consumers now have the power to protect themselves against harassment.
👉 With this joint initiative, spam calls and unwanted messages will finally end.

💡 Tip: Always file a complaint first on cms.rbi.org.in. If no solution within 30 days, call 14448.